What is the Helpdesk?
One inbox for the conversations your brand has: website chat, Instagram, Messenger, and WhatsApp, answered by your team from a single place.
On this page
Chat widget plus social channels
Visitors talk to you through the website widget, and your social DMs flow into the same operator inbox. One conversation list, whatever the channel.
Escalate to cases when chat is not enough
A conversation that needs tracked work becomes a case, with status, priority, and its own timeline. The customer is kept in the loop automatically.
It knows who is writing
Widget users can be identity-verified, and conversations connect to the person in your CRM, so context is one glance away.
FAQ
Helpdesk questions
Where do I install the widget?
From the Helpdesk install page in the app: a small snippet on your site, and the widget is live.
Which channels can feed the inbox?
The website widget, Instagram, Messenger, and WhatsApp. Instagram and Messenger reuse your connected channels; WhatsApp connects directly.
Was this called Inbox before?
Yes. Same product, clearer name. Old links redirect here.