Marketing that runs while you sleep.
A visual flow builder wired into every part of Medal — posts, contacts, deals, email, Helpdesk and Pilot. Pick a trigger from the Event catalog, add steps, ship it.
Automations
12 campaigns syncing
What's inside
Flow builder
Drag steps onto a canvas: conditions, delays, emails, webhooks and AI actions. Pause a running flow to edit it, test while you build, replay any run.
Event catalog
30+ triggers across contacts, deals, posts, email, Helpdesk and channels — contact created, deal stage changed, post published, email clicked, and more.
Pilot steps
Add an AI step and Pilot drafts a reply, writes an email or generates a post inside the flow — in your brand voice.
Webhooks in and out
Inbound webhooks start flows from outside Medal; outbound steps send data to any URL — Zapier, your backend, anything with an endpoint.
A closer look
Built to not lose events.
Flows run on an event bus with idempotent processing, retries, and a dead-letter queue — a burst of events won't double-fire your emails.
- Idempotent event handling
- Automatic retries with backoff
- Failed runs land in a reviewable queue
Start from a proven flow.
Welcome sequences, lead routing, re-engagement — pick a template, adjust the steps, go live.
- Prebuilt templates for common journeys
- Every step editable
- Duplicate and adapt per campaign
Limits that scale with you.
Business includes 50 flow runs per day; Enterprise is unlimited. Usage is visible inside your workspace.
- Business: 50 workflows/day
- Enterprise: unlimited
- Run history per flow
Three steps to live
Pick a trigger
Choose from 30+ events across contacts, deals, posts, email, and channels.
Add steps
Conditions, delays, emails, webhooks, and AI actions — drag, connect, done.
Ship and watch
Turn it on. Runs, successes, and failures are all visible per flow.
Built for the teams that ship
Welcome every lead
Contact created → welcome email → wait two days → Pilot drafts a personal follow-up.
Route hot deals
Deal stage changes → notify the owner → create a follow-up — no one falls through.
Re-engage quiet contacts
No email opens in 30 days → send a win-back sequence → label on click.
Common questions
Which plans include automations?
Can flows call external services?
What happens when a step fails?
Can Pilot run inside a flow?
Get started with Medal Social today.
Cancel any time. Pilot and every product included.