Every conversation. One Helpdesk.
DMs, comments, mentions, emails and website chat land in one inbox. Turn any thread into a case, reply with Pilot’s help, or hand it to a teammate.
Inbox
3 conversations need attention
What's inside
Inbox
Every channel in one threaded feed. Filter by channel, contact or status, or save a view your team subscribes to.
Cases
Turn a thread into tracked work with a status, an owner and a due date — so nothing is answered twice or not at all.
Channels
Settings per channel: working hours, signatures, auto-replies and who gets what. Telegram, Slack, Google Chat and Teams included.
Website widget
The chat you see on this site. One script installs it on yours; conversations land in the same inbox.
A closer look
Every channel, one inbox.
DMs, comments, mentions, emails and website chat — threaded properly so you never reply to the wrong message. Filters work across every channel at once.
Work you can track.
Anything that needs more than a reply becomes a case with a status and an owner. The thread stays attached.
Drafted in your voice.
Pilot reads the thread, your brand kit and the contact’s history, then drafts the reply. You send, edit, or let it send within the rails you set.
Three steps to live
Connect channels
Link X, LinkedIn, Facebook, Instagram, Threads, Bluesky, Telegram, Discord, Slack, Google Chat and Google Business — plus support email and the website widget.
Set rules per channel
Define working hours, SLAs, auto-replies, and which conversations Pilot can answer on its own.
Reply at the speed of thought
Approve Pilot's draft or write your own. Hand off to a teammate with one click — thread stays intact.
Built for the teams that ship
Reply to every DM, finally
Pilot drafts in your voice; you tap send. 90-second response across every channel.
One queue, every channel
Public + private channels in one queue. Round-robin assignment. SLA tracking included.
DMs convert to orders
Catalog + CRM context built into every reply. Suggest products, send links, close the loop.
Common questions
Does AI reply for me automatically?
How does it handle multi-language DMs?
Can I hand off mid-conversation?
What about phone and text messages?
Get started with Medal Social today.
Cancel any time. Pilot and every product included.