What are Flows?
Automations that react to what happens in your workspace: a trigger fires, steps run, and each enrolled contact moves through at their own pace.
On this page
The shape of a flow
A trigger starts it, steps do the work, and conditions branch the path. You build it on a visual canvas and publish when ready.
Draft, active, paused
Flows start as drafts, run when active, and can be paused without losing anything. Publishing validates the flow first.
Start from a template, or ask Pilot
Flow templates cover the common shapes, and Pilot can draft a flow from a plain-language description. Either way, you review before it runs.
Daily runs
Flow runs count against a daily allowance: 5 on Creator, 50 on Business, unlimited on Enterprise. Counters reset at midnight UTC.
FAQ
Flow questions
What can a flow actually do?
Send emails, wait, branch on conditions, act on social, and forward events to webhooks. The Actions page has the tour.
Did this move from CRM?
Yes. Automations grew into their own section, and the old links redirect here.