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What is Medal Social?

Updated Jul 2026·1 min

Medal Social is one workspace for publishing, customer conversations, CRM, email, automations, and your website, with an AI copilot called Pilot built in.

The Home screen of a Medal Social workspace: needs-attention banner, quick links, setup checklist, and the live Pulse feed.The Home screen of a Medal Social workspace: needs-attention banner, quick links, setup checklist, and the live Pulse feed.

One workspace, every channel

Instead of stitching together a scheduler, a help desk, a CRM, and a website builder, you get one workspace where they already work together. Connect your social accounts once and every tool can use them.

Content: plan, write, and publish posts across your channels.
CRM: contacts, deals, and email on one shared timeline.
Helpdesk: comments and messages from every channel in one inbox.
Pilot: an AI copilot that knows your brand and drafts with you.
Brand: your story, colors, logos, and voice in one place.
Flows: automations that react to what happens in your workspace.
Site: a website you edit visually and we host for you.

Your Home screen

Home greets you with what needs attention first, like posts that failed to publish or setup steps you haven't finished. Quick links jump straight to creating a post, adding a contact, or asking Pilot, and Pulse shows live activity across your products.

Which platforms can I connect?

Every plan connects Instagram, Facebook, TikTok, LinkedIn, X, YouTube, Threads, Bluesky, Telegram, and Discord, and more platforms are in beta. You connect a channel once, then pick it per post when you publish.

Where can I use it?

Medal Social runs in your browser, with a mobile app, a desktop app, and a browser extension called Social Bridge as optional companions. Everything stays in sync in real time.

Three interface languages

The app is available in English, Norwegian, and Arabic, with full right-to-left layout in Arabic. Switch anytime in your preferences.

Where to go next

Plans and limits explains pricing, members, and daily allowances.
The Glossary defines the words you'll meet in the app.
Each product has its own docs section, from Posts to Site.
FAQ

Common questions

Is there a free plan or a trial?
Not yet. Medal Social has two self-serve plans, Creator and Business, billed quarterly or yearly, plus a sales-led Enterprise plan. Plans and limits has the details.
Do I need to install anything?
No. The web app runs in your browser. The mobile app, desktop app, and Social Bridge extension are optional.
Can my team work with me?
Yes. Creator includes 2 members, Business includes 4, and Enterprise has no member limit. Everyone shares the same workspace.
Does Pilot post things on its own?
No. Pilot drafts and suggests, and everything it proposes waits for you. Nothing is ever published automatically.