AI in the Helpdesk
AI helps answer conversations, its messages are marked as AI, and a human can take over anytime.
On this page
AI answers are labeled
When AI writes in a conversation, the message carries an AI author. Customers always know who they are talking to.
Humans take over anytime
Any operator can step into a conversation and continue it. The AI steps back; the customer just sees the conversation flow on.
You control where AI runs
AI settings live per channel, so you decide where assistance is active.
FAQ
AI questions
Does the AI know our product?
It draws on your workspace context, and these very docs are written to be its knowledge base.
Can I turn it off completely?
Yes. AI settings are per channel; off means off.