Per-channel settings
Each channel that feeds the inbox has its own settings, so WhatsApp can behave differently from the website widget.
On this page
Settings live per channel
Open a channel from the Helpdesk to adjust how it behaves, independently of the others.
AI behavior is per channel too
Connected channels carry their own AI settings, so assistance can be on where it helps and off where it should not be.
FAQ
Settings questions
Who can change channel settings?
Your workspace team manages the Helpdesk together; channel connection and removal follow the usual admin rules.