What lands on the timeline?
Email events, lifecycle changes, notes, page visits, and social interactions, recorded automatically in one stream per contact.
On this page
Email events
Sent, opened, clicked, replied, bounced, unsubscribed, and complained. The full life of every email you send a contact, in order.
Lifecycle and team activity
Creation, edits, status changes, merges, archiving, and restores are recorded, along with notes your team adds, edits, or removes.
Filter the stream
Narrow the timeline by activity type when you only want the email story or the social story.
FAQ
Timeline questions
Can I add my own entries?
Notes are your manual entries, and they support @mentions to pull a teammate in.
Does merging contacts merge timelines?
Yes. The surviving contact carries the combined history.