الدعم (Helpdesk)

import { Medal } from '@medalsocial/sdk';

const medal = new Medal(process.env.MEDAL_API_KEY as string);

// Open conversations, newest first
const { data: conversations } = await medal.helpdesk.conversations.list({ limit: 10 });
const first = conversations[0];

// Read the thread
const { data: messages } = await medal.helpdesk.conversations.messages(first.id);
console.log(messages.length, 'messages');

// Reply (idempotency key required for capability-scoped tokens)
await medal.helpdesk.replies.create(
  { conversation_id: first.id, body: 'On it — checking your channel connection now.' },
  { idempotencyKey: `reply-${first.id}-1` }
);

list(options?: ListConversationsOptions): Promise<PaginatedResponse<Conversation>>

get(id: string): Promise<ApiResponse<Conversation>>

update(id: string, input: UpdateConversationInput, options?: RequestOptions): Promise<ApiResponse<ConversationUpdateResult>>

messages(id: string, options?: PaginationOptions): Promise<PaginatedResponse<ConversationMessage>>

create(input: CreateReplyInput, options?: RequestOptions): Promise<ApiResponse<ReplyCreateResult>>