The marketing team you can't hire.
Show up where customers are: Google Maps, Instagram, Facebook and email — every week, in your voice, without lifting a finger. One location or fifty.
Automations
12 campaigns syncing
What's inside
Google Business posts
Connect your Google Business Profile. Pilot drafts a weekly post — today's special, this week's event, a new menu item. Auto-published or one-tap approve.
Event & promo blasts
Friday happy hour? Saturday class? Pilot drafts an Instagram Story, a Google Business post and an email — coordinated, in your voice, scheduled for peak time.
Review responses
Every Google review gets a personal reply within an hour. Pilot writes it; you approve. Bad reviews get human attention; good reviews get warmth.
Customer recognition
Pilot remembers regulars. The DM thanking Rachel for her 5★ review references her favorite drink. The promo email to the lapsed customer mentions what they used to order.
A closer look
Show up on Maps, weekly.
Google's algorithm rewards businesses that post consistently. Pilot ensures you post weekly — fresh content, fresh photos, fresh events — without making it a chore.
- Weekly post auto-drafted from your menu/events
- Multi-location per-location content
- Photos pulled from your media library
Right message, right channel, right time.
Happy hour at 5pm Friday? Pilot queues the Google Business post at 4, the Instagram Story at 4:45, the email at 4:30. Each in your voice, each at peak engagement for that channel.
- Google Business post, Story and email from one brief
- Multi-channel coordinated blasts
- Peak-time per channel auto-detected
Every review, a personal reply.
Pilot reads each review, knows your tone, and drafts a reply that feels written by you. Good reviews get warmth and gratitude; tough reviews get acknowledgment and a path to resolution.
- 1-hour median reply time
- Tone matched to review sentiment
- Bad-review escalation to human owner
Three steps to live
Connect Google + channels
Google Business Profile, Instagram, Facebook and email. Connect each via OAuth in under five minutes per location.
Train Pilot on your voice
Pilot reads your existing posts and reviews to set tone. Per location if needed (your downtown shop is sharper; your suburban one is warmer).
Hit publish weekly
Pilot drafts; you tap approve. 15 minutes a week and your local marketing runs itself across every channel.
Built for the teams that ship
Stay top of mind, daily
Daily specials, Friday events, brunch announcements — coordinated across Maps, Instagram and email in 15 minutes a week.
Get reviews. Reply to all.
Dentists, gyms, salons — every review gets a personal reply. Avg rating climbs. New customers convert.
Personal at scale
50 locations, 50 voices. Each Google profile gets its own content cadence; each manager retains approval rights.
Common questions
Does this work for single-location businesses?
Do you support text messages?
Can store managers approve their own posts?
Do you support non-English locations?
Get started with Medal Social today.
Cancel any time. Pilot and every product included.